General Terms & Process

How to Make a Warranty Claim

If you believe your robotic cleaner has a warranty-related issue:

  • Stop using the product immediately.
  • Return the unit to the original place of purchase.
  • Ensure you have your proof of purchase available.

The product will be assessed to determine whether the issue is covered under warranty.

Warranty Assessment & Outcomes

Once received, the robotic cleaner will be inspected by an authorised service centre.

Following assessment, one of the following outcomes will apply:

  • Repair of the unit
  • Replacement of the unit
  • Return of the unit if no fault is found

If a repair or replacement is approved, this will be arranged in accordance with the manufacturer’s warranty terms.

Out-of-Box (Dead on Arrival) Issues

An Out-of-Box issue refers to a manufacturing or quality-related fault identified within 7 days of purchase, prior to normal use.

To be eligible for Out-of-Box consideration:

  • The issue must be reported within 7 days of purchase
  • The product must show no signs of misuse or physical damage
  • Proof of purchase must be provided

Out-of-Box claims are subject to assessment and approval. If approved, a replacement may be provided.

Power Supply Units

Power supply units are assessed separately and are not included in Out-of-Box replacement eligibility.

If a power supply unit is assessed and confirmed to be faulty due to a manufacturing defect, a replacement may be provided in accordance with the manufacturer’s warranty terms.

What Is Not Covered Under Warranty

The warranty does not cover:

  • Damage caused by misuse, neglect, or incorrect operation
  • Physical damage, impact damage, or water ingress caused by improper handling
  • Normal wear and tear
  • Issues resulting from failure to follow operating instructions
  • Products used for commercial or non-residential purposes

Non-Warranty Charges

If a product is assessed and found not to be covered under warranty, the customer may be responsible for reasonable costs associated with the claim, including:

  • Inspection and diagnostic costs
  • Freight or transport costs to and from the authorised service centre

Non-warranty charges will only apply where the issue falls outside the manufacturer’s warranty conditions.

No Fault Found

If a product is returned for assessment and is found to be operating correctly, it will be returned to the customer. In these cases, warranty coverage does not apply and assessment or freight costs may be charged.

Important Information

  • Warranty claims must be lodged through the original place of purchase
  • Proof of purchase must be retained
  • Warranty outcomes are final following assessment

This warranty operates in addition to any rights and remedies available under Australian Consumer Law.