{"id":10937,"date":"2026-09-24T12:11:10","date_gmt":"2026-09-24T01:11:10","guid":{"rendered":"https:\/\/daveywater.com\/au\/?page_id=10937"},"modified":"2026-09-24T12:11:10","modified_gmt":"2026-09-24T01:11:10","slug":"report-an-issue","status":"publish","type":"page","link":"https:\/\/daveywater.com\/au\/support\/report-an-issue\/","title":{"rendered":"Report an Issue"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1497.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:60px;--awb-padding-right-medium:20px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h3>Report an Issue<\/h3>\n<p><em style=\"font-size: 16px;\">Product &amp; app bug \/ vulnerability report<\/em><\/p>\n<p><strong>Have you found a bug, security vulnerability, unexpected behaviour, or anything else you would like to report about a product or app you purchased?<\/strong><\/p>\n<p>Please complete the form with as much detail as possible. Our team will review your report and contact you if further information is required.<\/p>\n<div style=\"background: #f5f5f5; border-left: 4px solid #ffcc00; padding: 12px 16px;\"><strong>REPORTING A SECURITY VULNERABILITY?<\/strong>You can also contact our Responsible Disclosure team directly at <strong>responsible-disclosure@daveywater.com<\/strong>. Please avoid including sensitive personal information, or publicly sharing the details, before our team has had the opportunity to investigate.<\/div>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><style>.wForm form{text-align: left;}<\/style><!-- FORM: HEAD SECTION -->\n    <meta http-equiv=\"Content-Type\" content=\"text\/html; 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class=\"required\"><\/div>\n<\/div><\/td>\n<td><div class=\"oneField field-container-D    \" id=\"tfa_8-D\">\n<label id=\"tfa_8-L\" class=\"label preField reqMark\" for=\"tfa_8\">Email<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_8\" name=\"tfa_8\" value=\"\" title=\"Email\" class=\"validate-email required\"><\/div>\n<\/div><\/td>\n<\/tr>\n<tr>\n<td><div class=\"oneField field-container-D    \" id=\"tfa_6-D\">\n<label id=\"tfa_6-L\" class=\"label preField reqMark\" for=\"tfa_6\">Last Name<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_6\" name=\"tfa_6\" value=\"\" title=\"Last Name\" class=\"required\"><\/div>\n<\/div><\/td>\n<td><div class=\"oneField field-container-D    \" id=\"tfa_9-D\">\n<label id=\"tfa_9-L\" class=\"label preField \" for=\"tfa_9\">Phone Number<\/label><br><div class=\"inputWrapper\"><input type=\"text\" id=\"tfa_9\" name=\"tfa_9\" value=\"\" title=\"Phone Number\" 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class=\"\">San Marino<\/option>\n<option value=\"tfa_49\" id=\"tfa_49\" class=\"\">Serbia<\/option>\n<option value=\"tfa_50\" id=\"tfa_50\" class=\"\">Slovakia<\/option>\n<option value=\"tfa_51\" id=\"tfa_51\" class=\"\">Slovenia<\/option>\n<option value=\"tfa_52\" id=\"tfa_52\" class=\"\">Spain<\/option>\n<option value=\"tfa_53\" id=\"tfa_53\" class=\"\">Sweden<\/option>\n<option value=\"tfa_54\" id=\"tfa_54\" class=\"\">Switzerland<\/option>\n<option value=\"tfa_55\" id=\"tfa_55\" class=\"\">Ukraine<\/option>\n<option value=\"tfa_56\" id=\"tfa_56\" class=\"\">United Kingdom<\/option>\n<option value=\"tfa_57\" id=\"tfa_57\" class=\"\">Vatican City<\/option>\n<option value=\"tfa_58\" id=\"tfa_58\" data-conditionals=\"#tfa_59\" class=\"\">Other<\/option><\/select><\/div>\n<\/div><\/td>\n<td><div class=\"oneField field-container-D    \" id=\"tfa_59-D\">\n<label id=\"tfa_59-L\" class=\"label preField reqMark\" for=\"tfa_59\">Other Country<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_59\" name=\"tfa_59\" value=\"\" data-condition=\"`#tfa_58`\" title=\"Other Country\" class=\"required\"><\/div>\n<\/div><\/td>\n<\/tr>\n<tr><td><div class=\"oneField field-container-D    \" id=\"tfa_66-D\">\n<label id=\"tfa_66-L\" class=\"label preField reqMark\" for=\"tfa_66\">Subject<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_66\" name=\"tfa_66\" value=\"\" title=\"Subject\" class=\"required\"><\/div>\n<\/div><\/td><\/tr>\n<\/table><\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_60-D\">\n<label id=\"tfa_60-L\" class=\"label preField reqMark\" for=\"tfa_60\">Describe the Issue<\/label><br><div class=\"inputWrapper\">\n<textarea aria-required=\"true\" cols=\"100%\" rows=\"5\" aria-describedby=\"tfa_60-HH\" id=\"tfa_60\" name=\"tfa_60\" title=\"Describe the Issue\" class=\"required\"><\/textarea><span class=\"field-hint-inactive\" id=\"tfa_60-H\"><span id=\"tfa_60-HH\" class=\"hint\">Please explain what happened, when the issue occurred, and any relevant details. If possible, include the steps required to reproduce the problem.<\/span><\/span>\n<\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_61-D\">\n<label id=\"tfa_61-L\" class=\"label preField \" for=\"tfa_61\">How can we reproduce the issue?<\/label><br><div class=\"inputWrapper\">\n<textarea cols=\"100%\" rows=\"5\" aria-describedby=\"tfa_61-HH\" id=\"tfa_61\" name=\"tfa_61\" title=\"How can we reproduce the issue?\" class=\"\"><\/textarea><span class=\"field-hint-inactive\" id=\"tfa_61-H\"><span id=\"tfa_61-HH\" class=\"hint\">Please provide the steps, device, operating system, browser, app version, or any other information that may help us investigate.<\/span><\/span>\n<\/div>\n<\/div>\n<div class=\"oneField field-container-D  labelsAbove  \" id=\"tfa_62-D\">\n<label id=\"tfa_62-L\" class=\"label preField \" for=\"tfa_62\"><b>Attachments<\/b><\/label><br><div class=\"inputWrapper\">\n<input type=\"file\" id=\"tfa_62\" name=\"tfa_62\" size=\"\" title=\"Attachments\" aria-describedby=\"tfa_62-HH\" class=\"\"><span class=\"field-hint-inactive\" id=\"tfa_62-H\"><span id=\"tfa_62-HH\" class=\"hint\">Screenshots, videos, logs or documents. JPG, PNG, PDF, DOC, TXT, ZIP, MP4, MOV, AVI - max 25MB per file<\/span><\/span>\n<\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_63-D\" role=\"group\" aria-labelledby=\"tfa_63-L\" data-tfa-labelledby=\"-L tfa_63-L\"><div class=\"inputWrapper\"><span id=\"tfa_63\" class=\"choices horizontal required\"><span class=\"oneChoice\"><input type=\"checkbox\" value=\"tfa_64\" class=\"\" id=\"tfa_64\" name=\"tfa_64\" aria-labelledby=\"tfa_64-L\" data-tfa-labelledby=\"tfa_63-L tfa_64-L\" data-tfa-parent-id=\"tfa_63\"><label class=\"label postField\" id=\"tfa_64-L\" for=\"tfa_64\"><span class=\"input-checkbox-faux\"><\/span>I confirm the details provided are accurate and consent to Davey contacting me about this report.<\/label><\/span><\/span><\/div><\/div>\n<div class=\"actions\" id=\"68-A\" data-contentid=\"submit_button\"><input type=\"submit\" data-label=\"Submit Report\" class=\"primaryAction\" id=\"submit_button\" value=\"Submit Report\"><\/div>\n<div style=\"clear:both\"><\/div>\n<input type=\"hidden\" value=\"359-4708f25ea793e38cc2e396b8bfd1719c\" name=\"tfa_dbCounters\" id=\"tfa_dbCounters\" autocomplete=\"off\"><input type=\"hidden\" value=\"68\" name=\"tfa_dbFormId\" id=\"tfa_dbFormId\"><input type=\"hidden\" value=\"\" name=\"tfa_dbResponseId\" id=\"tfa_dbResponseId\"><input type=\"hidden\" value=\"d4b20f89345c77867b7e93d103f14fd6\" name=\"tfa_dbControl\" id=\"tfa_dbControl\"><input type=\"hidden\" value=\"\" name=\"tfa_dbWorkflowSessionUuid\" id=\"tfa_dbWorkflowSessionUuid\"><input type=\"hidden\" value=\"1790353282\" name=\"tfa_dbTimeStarted\" id=\"tfa_dbTimeStarted\" autocomplete=\"off\"><input type=\"hidden\" value=\"5\" name=\"tfa_dbVersionId\" id=\"tfa_dbVersionId\"><input type=\"hidden\" value=\"\" name=\"tfa_switchedoff\" id=\"tfa_switchedoff\">\n<\/form>\n<\/div><\/div><div class=\"wFormFooter\"><p class=\"supportInfo\"><a target=\"new\" class=\"contactInfoLink\" href=\"https:\/\/daveywaterproducts.tfaforms.net\/forms\/help\/68\" data-testid=\"contact-info-link\">Contact Information<\/a><br><\/p><\/div>\n  <p class=\"supportInfo\" >\n      <\/p>\n <\/div>\n\n<script\n    id=\"analytics-collector-script\"\n    type=\"text\/javascript\"\n    src=\"https:\/\/daveywaterproducts.tfaforms.net\/dist\/analytics\/data-collector.f9f54c12ade21135b7c2.js\"\n    data-customer-id=\"183707\"\n    data-endpoint=\"https:\/\/analytics.formassembly.com\/v1\/traces\"\n><\/script>\n\n\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10937","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Report an Issue | Davey Water Australia<\/title>\n<meta name=\"description\" content=\"Report a product or app bug, security vulnerability or unexpected behaviour to Davey. 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