Electrical Product Safety Information

DYNADRIVE DD60-10 and DD90-11 Pumps

Davey Water Products are voluntarily recalling DYNADRIVE DD60-10 and DYNADRIVE DD90-11 pumps sold nationally by New Zealand Authorised Davey Dealers from 01/03/2019 to 02/12/2022. Davey Water Products received notification of an electric shock event relating to one of our DynaDrive pumps where a pump was not correctly earthed.

DYNADRIVE DD60-10 and DD90-11 Pumps

This event only relates to DynaDrive DD60-10 and DD90-11 model Pumps.

PRODUCT IDENTIFIERS
The rating label shows the model number DD90-11 or DD60-10. Units affected have serial numbers between 19079 1000 and 22336 5720.

THE HAZARD!
Dyna Drive DD60-10 and DD90-11 model pumps may not be adequately earthed.

This poses a risk of electric shock, which can cause injury.

HAZARD
Risk of electric shock, which can cause injury.

WHAT TO DO…
Stop using the affected DynaDrive DD60-10 and DD90-11 model pumps immediately by following these steps:

  • Switch off power at the switchboard using the main breaker switch. If you are unsure how to do this, contact Davey Water Products on 0800 654 333.
  • Inspect the rating label to verify whether the pump affected by the recall.
  • If the pump is not affected by the recall, switch power back on at the switchboard using the main breaker switch. Continue to use your pump as normal.
  • If the pump is affected by the recall, then you should unplug the pump, take a photo of the pump rating label, and register your product using the below link or contact Davey Water Products.
  • With the pump unplugged, immediately switch power back on at the switchboard using the main breaker switch.
  • Davey will organize a free infield service inspection/repair by a certified technician.
  • The technician will verify the earth terminal connection and repair if necessary.

Register your Details

If you have a Davey DynaDrive, please register your product information in the form.

Once you have registered your product, a Davey representative will be in touch with you to arrange an infield service/inspection of your product.

You can continue to use your product as normal.

Davey recently received notification of an isolated in-field event relating to one of our DynaDrive pumps where an internal component was not connected correctly. This notification relates to DynaDrive DD60-10 and DD90-11.

To ensure the appropriate quality and electrical safety of the products, Davey has initiated a Product Service Campaign to inspect all installed units. This process will involve the inspection, testing and tagging of each installed unit by a registered electrical contractor. It is estimated that this work will take approximately 10-15 minutes to complete.  The work is entirely at Davey’s expense.

If you have a Davey DynaDrive DD60-10 and DD90-11 installed at your property, we ask that you please register your product below:
Once registered, Davey will contact you to co-ordinate a service visit. Please note: You can continue to use your Davey DynaDrive Pump as normal.

If you have any questions, please contact Davey at [email protected] or phone:
0800 654 333 and select option 8.